NajjarFix Riyadh respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights available to you.
This Privacy Policy applies when you visit NajjarFixRiyadh.com, submit an enquiry, request a quotation, book a service, contact us through WhatsApp, telephone, email, social media, or otherwise interact with our business.
By using our website or providing your information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect:
Personal and Contact Information
- Full name
- Telephone or WhatsApp number
- Email address
- Home, office, or service address
- Preferred appointment date and time
Service Information
- Type of carpentry or furniture service required
- Description of the damage or requested work
- Photographs and videos of furniture or property
- Property type, such as a villa, apartment, office, or shop
- Service history, quotations, invoices, and warranty records
Payment Information
We may collect information necessary to confirm or record payments, including:
- Payment amount
- Payment method
- Invoice or transaction reference
- Payment status
We do not intentionally store complete debit-card or credit-card details on our website. Payments handled by external payment providers are subject to their respective privacy and security policies.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General location based on IP address
- Cookie and website-performance information
2. How We Collect Information
We may collect personal information when you:
- Complete a website contact or booking form
- Request a quotation
- Call or message us through WhatsApp
- Contact us by email or social media
- Confirm an appointment
- Send photographs or videos of damaged furniture
- Receive a service at your property
- Make a payment
- Submit feedback, a review, complaint, or warranty request
- Browse our website and accept applicable cookies
3. Why We Use Your Information
We may use personal information to:
- Respond to enquiries
- Prepare estimates and quotations
- Confirm, schedule, or reschedule appointments
- Provide furniture repair and carpentry services
- Contact customers about service updates or delays
- Identify the customer’s location
- Purchase appropriate materials or replacement parts
- Process and record payments
- Issue invoices and receipts
- Maintain service and warranty records
- Respond to complaints or disputes
- Improve our services and website
- Prevent fraud, misuse, and security incidents
- Meet accounting, regulatory, or legal obligations
- Send offers or marketing communications where permitted
We will not use personal information for a purpose materially different from the purpose for which it was collected without an appropriate legal basis or consent where required.
4. Legal Basis for Processing
Depending on the circumstances, we may process personal information because:
- It is necessary to provide a requested service
- It is necessary to prepare or perform a contract
- You have provided consent
- We must comply with a legal or regulatory obligation
- Processing is necessary to protect legitimate rights or interests
- Processing is otherwise permitted under applicable Saudi law
The Saudi Personal Data Protection Law requires controllers to make a privacy policy available before collecting personal data. Saudi Personal Data Protection Law
5. Customer Photographs and Videos
Customers may send photographs or videos so that we can understand the required repair and prepare an initial estimate.
We may also take photographs before, during, or after a service for:
- Damage assessment
- Work planning
- Quality control
- Service and warranty records
- Complaint or dispute resolution
We will not intentionally publish identifiable images of customers, private documents, home interiors, addresses, or personal belongings for advertising without suitable permission.
6. WhatsApp, Telephone and Social Media
When you contact us through WhatsApp, telephone, Instagram, Facebook, or another platform, that platform may process your information according to its own privacy policy.
Please avoid sending sensitive personal information, identity documents, banking passwords, card PINs, or unnecessary private material through messaging services.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website working correctly
- Remember user preferences
- Understand website traffic
- Measure advertising performance
- Improve website speed and functionality
- Detect technical or security problems
You can control or delete cookies through your browser settings. Disabling essential cookies may affect some website features.
Where required, we will request permission before using optional analytics or advertising cookies.
8. Analytics and Advertising
We may use analytics or advertising services such as Google Analytics, Google Ads, Meta Pixel, or similar technologies. These services may collect device information, browsing activity, referral details, and online identifiers.
This information helps us understand website performance, measure campaigns, and show relevant advertising. You may be able to limit personalized advertising through your browser, device, Google, or Meta account settings.
Only list these services in the published policy if they are actually installed on the website.
9. Sharing Personal Information
We may share limited personal information with:
- Assigned carpenters or technicians
- Customer-support personnel
- Payment processors
- Website hosting and maintenance providers
- Analytics or advertising providers
- Accountants or professional advisers
- Material suppliers where necessary
- Government authorities or regulators when legally required
Service providers should receive only the information reasonably necessary to perform their assigned function.
We do not sell or rent customers’ personal information.
10. International Data Transfers
Some technology, hosting, analytics, messaging, or advertising providers may process information outside Saudi Arabia.
Where personal information is transferred outside the Kingdom, we will seek to apply the safeguards required by applicable law. Saudi Arabia maintains specific regulations concerning international transfers of personal data. SDAIA guidance on the Saudi PDPL
11. How We Protect Information
We use reasonable administrative, organisational, and technical measures intended to protect information against:
- Unauthorised access
- Loss or destruction
- Improper use
- Unauthorised disclosure
- Modification
- Fraud or security incidents
However, no website, messaging platform, or internet transmission can be guaranteed to be completely secure. Customers should also protect their devices, accounts, and passwords.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the requested service
- Maintain invoices and payment records
- Administer warranties
- Resolve complaints or disputes
- Meet accounting, legal, or regulatory requirements
- Protect legitimate legal rights
When personal information is no longer required, we may securely delete, destroy, or anonymise it, subject to applicable retention obligations.
13. Your Privacy Rights
Subject to applicable Saudi law, you may have the right to:
- Be informed about how your information is processed
- Access the personal information held about you
- Request a copy of your personal information
- Ask us to correct inaccurate or incomplete information
- Request destruction of information when legally appropriate
- Withdraw consent where processing depends on consent
- Submit a complaint concerning personal-data processing
SDAIA identifies rights including being informed, accessing personal data, obtaining a copy, requesting correction, and requesting destruction in appropriate circumstances. SDAIA—Data Protection Rights
To submit a request, contact us using the details below. We may need to verify your identity before responding.
14. Marketing Communications
We may send service updates, promotions, or offers through WhatsApp, SMS, email, or social media where legally permitted.
You can ask us to stop marketing communications at any time by replying STOP, using an available unsubscribe option, or contacting us directly. We may still send essential communications relating to an active booking, payment, complaint, or warranty request.
15. Children’s Information
Our services are intended for adults arranging furniture repair or carpentry work. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe a child has provided personal information without proper authorisation, please contact us.
16. Third-Party Links
Our website may contain links to third-party websites or platforms. NajjarFix Riyadh is not responsible for the privacy practices, security, or content of external websites. Customers should review the privacy policy of each external service they use.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or legal requirements.
The latest version will be published on this page with a revised effective date. Material changes may also be communicated through another appropriate method.
18. Contact Us
For privacy questions, requests, corrections, or complaints, contact:
NajjarFix Riyadh
🌐 Website: NajjarFixRiyadh.com
📞 Call/WhatsApp: 0595359208
📍 Riyadh, Kingdom of Saudi Arabia
📧 Email: [Add your official business email]
