Welcome to NajjarFix Riyadh. These Terms and Conditions apply to your use of NajjarFixRiyadh.com and to all furniture repair, carpentry, installation, adjustment, restoration, and related services booked through our website, telephone, WhatsApp, or social media.
By requesting or confirming a service, you agree to these Terms and Conditions. This page should be reviewed alongside our Privacy Policy and any written quotation provided to you.
- Our Services
NajjarFix Riyadh provides professional carpentry and furniture repair services throughout Riyadh, including:
Bed repair
Wardrobe repair
Table and chair repair
Kitchen cabinet repair
Door repair and adjustment
Office furniture repair
Furniture restoration and modification
Custom woodwork and installation
Service availability may depend on your location, the condition of the furniture, required materials, and carpenter availability.
- Booking a Service
Customers can request a service through our website, telephone, WhatsApp, or social media. When making a booking, you must provide accurate information, including:
Your full name
Contact number
Service location
Type of furniture or carpentry work
Clear photographs or videos of the damage
Preferred appointment time
Submitting a request does not guarantee an appointment. A booking is confirmed only after our team agrees to the service details, location, estimated price, and scheduled time.
- Estimates and Final Prices
Prices provided through telephone, WhatsApp, photographs, or videos are preliminary estimates. The final price may be confirmed after the carpenter inspects the furniture at the customer’s location.
The price may change if:
The actual damage is greater than shown or described
Additional materials or replacement parts are required
Extra work is requested by the customer
Hidden damage is discovered during the repair
The furniture requires removal, transportation, or workshop repair
We will explain any significant additional charges before performing extra work.
- Inspection or Visit Charges
A service-call, inspection, or transportation charge may apply depending on the customer’s location and the nature of the work. If applicable, the customer will be informed before confirming the visit.
The inspection charge may still apply if the customer decides not to proceed after the carpenter reaches the location and assesses the work.
- Payment Terms
Payment must be made according to the agreed quotation or invoice. We may require an advance payment when:
Special materials must be purchased
Custom furniture is being produced
Replacement parts must be ordered
The work requires multiple visits
The project involves a substantial amount of labour
Unless otherwise agreed in writing, the remaining balance must be paid immediately after completing the service.
- Appointment Times
We make reasonable efforts to arrive at the agreed time. However, appointment times may be affected by traffic, weather, previous jobs, material availability, emergencies, or circumstances beyond our control.
If a delay occurs, we will try to inform the customer and arrange a suitable revised time.
- Cancellation and Rescheduling
Customers should notify us as early as possible if they need to cancel or reschedule an appointment.
A cancellation or visit charge may apply when:
The booking is cancelled at short notice
The carpenter has already travelled to the location
The customer is unavailable at the confirmed time
Access to the property is not provided
Materials have already been purchased
Custom work has already started
Deposits for custom-made work, special-order materials, or completed preparation may be non-refundable to the extent already spent or earned.
- Customer Responsibilities
The customer must:
Provide accurate information about the required work
Give safe and reasonable access to the property
Remove personal and valuable items from the working area
Inform us about fragile surfaces, hidden wiring, water pipes, or structural concerns
Ensure that an authorised adult is present during the service
Obtain any required landlord, building, or property-management approval
Inspect the completed work before the carpenter leaves
We are not responsible for delays or additional costs caused by incorrect information, unsafe conditions, restricted access, or missing permissions.
- Materials and Replacement Parts
We may use new fittings, hinges, handles, screws, brackets, drawer tracks, wood, adhesives, or other materials when required.
Exact colour, grain, texture, design, or finish matching may not always be possible, particularly for old, discontinued, handmade, faded, or previously repaired furniture. Any reasonable variation in replacement materials will not automatically be considered defective work.
- Existing and Hidden Damage
Furniture may contain hidden weakness, termite damage, moisture damage, internal cracks, poor previous repairs, or worn materials that are not visible before work begins.
NajjarFix Riyadh is not responsible for pre-existing damage or hidden defects that could not reasonably be identified during the initial inspection. If additional damage is discovered, we will explain the available repair options and any additional costs.
- Service Warranty
Where a workmanship warranty is offered, its duration and coverage will be written on the quotation, invoice, or service confirmation.
The warranty applies only to the specific repair completed by NajjarFix Riyadh. It does not cover:
Normal wear and tear
Misuse, overloading, or accidental damage
Water, moisture, fire, or termite damage
Movement or improper transportation
Repairs or modifications performed by another person
Problems involving parts supplied by the customer
New damage unrelated to the original repair
Natural changes in wood, colour, grain, or finish
Customers must report a potential workmanship issue promptly and provide photographs, videos, and proof of service.
- Limitation of Liability
NajjarFix Riyadh will take reasonable care while working at the customer’s property. If damage is directly caused by our proven negligence, our responsibility will be limited to repairing the affected area or providing another reasonable remedy, subject to applicable Saudi law.
We are not responsible for indirect loss, loss of business, loss of income, loss of use, or damage caused by pre-existing conditions, hidden defects, customer misuse, third-party work, or circumstances beyond our reasonable control.
Nothing in these Terms removes consumer rights that cannot legally be excluded.
- Photographs and Service Records
We may take photographs or videos before, during, and after the work for inspection, quality control, service records, or dispute resolution.
We will not use identifiable photographs of the customer, private documents, or personal property for advertising without appropriate permission.
- Website Information
We make reasonable efforts to keep the information on NajjarFixRiyadh.com accurate. However, photographs are illustrative, and service descriptions, prices, availability, and estimated completion times may change.
Website content does not constitute a final quotation or guarantee until confirmed directly by our team.
- Intellectual Property
All website content—including the NajjarFix Riyadh name, logo, design, photographs, graphics, service descriptions, and written material—belongs to NajjarFix Riyadh or its authorised licensors.
Content may not be copied, reproduced, republished, or used commercially without written permission.
- Personal Information
Customer information will be used only for legitimate purposes such as:
Responding to enquiries
Confirming appointments
Providing requested services
Processing payments
Maintaining service records
Handling complaints or warranty requests
The Saudi Ministry of Commerce’s E-Commerce Law addresses transparency in electronic contracts and the protection of consumer data. Our handling of customer information should also be explained in a separate Privacy Policy. Saudi Ministry of Commerce—E-Commerce Law
- Complaints and Dispute Resolution
If you are dissatisfied with a service, contact us promptly and provide:
Your name and contact number
Service date and location
Invoice or booking details
Description of the concern
Relevant photographs or videos
We will review the matter and try to provide a fair solution. If a dispute cannot be resolved directly, it will be handled according to the applicable laws and competent authorities of the Kingdom of Saudi Arabia.
- Changes to These Terms
NajjarFix Riyadh may update these Terms and Conditions when services, business practices, or legal requirements change. The latest version will be published on this website with an updated effective date.
- Contact Us
For bookings, questions, complaints, or warranty requests:
NajjarFix Riyadh
🌐 NajjarFixRiyadh.com
📞 Call/WhatsApp: 0595359208
📍 Riyadh, Kingdom of Saudi Arabia
